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About Management
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Quality Monitoring In Call Centers
Sun, 29 Jan 2012 15:49:00 +0200
Call centers are expensive to set up and operate. It's important that they operate efficiently. It's also important that they serve their purpose of making sure the customers are satisfied...
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KPI for Call Centers
Fri, 27 Jan 2012 13:43:00 +0200
We've added additional detail to the Key Performance Indicators (KPI) section. The article Call Center KPI lists KPI commonly used in call centers and explains each of them. If you...
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Is Passion For Your Work Necessary?
Mon, 23 Jan 2012 03:52:00 +0200
In the HBR Blog entry To Find Happiness, Forget About Passion author Oliver Segovia suggests that following your passion is not the path to career happiness and success. He argues,...
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Job Title Inflation
Mon, 16 Jan 2012 14:44:00 +0200
Several years ago, people started calling garbage men sanitation engineers. Then every worker became an "associate", like sales associate and customer service associate. More and more individual workers were given...
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How Much Vacation Should Workers Get?
Thu, 12 Jan 2012 23:17:00 +0200
Most workers get two weeks vacation a year. Some get more. Some get less. Red Frog is a company that gives its employees unlimited vacation. As long as your work...
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National Clean Off Your Desk Day
Mon, 09 Jan 2012 01:41:00 +0200
National Clean Off Your Desk Day for 2012 is Monday, January 9. Is your desk top clean as a whistle or do you have piles on every flat space? Do...
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Why Big Companies Lose Their Top Employees
Thu, 05 Jan 2012 20:10:00 +0200
Whether you are a big company worried about your turnover rate, a smaller company trying to steal top talent from the big guys, or simply a smart manager who knows...
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If Your Strategy Doesn't Work Take A Step Back
Wed, 04 Jan 2012 12:09:00 +0200
We would all like to be right all the time, but that isn't going to happen. Sometimes you will make a wrong decision. It's usually pretty obvious when something isn't...
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Why Santa Is A Great Manager
Tue, 03 Jan 2012 12:53:00 +0200
Yes, we are a little past the Christmas season, but I want to share this with you anyway. You can apply these learnings to your work in 2012. Brian Zimmerman...
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Vision, Strategy, and Tactics
Mon, 02 Jan 2012 18:48:00 +0200
Welcome to the new year. Are you ready for it? Do you know where you're going and how you are going to get there? If not, you'd better read Vision,...
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